It can also result in reputational damage to your firm. Particularly in a small business, it can be difficult to create a sense of impartiality when managing a conflict between staff.
For these reasons, there is a growing demand for a less adversarial approach, using informal conflict resolution with mediation as a great way to help bring people back together before the conflict becomes too entrenched and toxic.
Workplace mediation can be used at any stage but is most useful as an informal and early intervention, with a no blame and win-win approach. It can be used part way through a formal process that will be paused, or as an outcome to a formal process. It can also be used as an alternative. We would always advise that the earlier the intervention the better.
As a voluntary and non-judgemental process, participants can take part without any added pressure or expectations. The process allows them to explore any issues in a safe and constructive environment using open and honest dialogue under the guidance of an accredited mediator.
Workplace mediation may not be suitable where there is a large imbalance of power, in bullying and harassment cases for example. Our mediators can also advise how to progress situations where mediation is not the answer.
Our accredited mediators will always look to help you remedy the situation and get everyone back on track, so that people feel supported in finding the best possible outcome. Our mediators are professional and impartial and will encourage the participants to shift away from their adopted positions, identify, agree and own their own solutions.
Our mediators will help the participants to articulate what the issue is, and to be heard, allowing for uninterrupted time when they are brought together. They will be provided with an opportunity to explore feelings and needs. This is not always something that can be achieved in the everyday workplace.
Workplace mediation usually takes place over a day, with some pre-planning and preparation so that the participants know what to expect and move forward with the process willingly. Our mediators will help all parties to generate and evaluate opportunities for future working. An agreement reached at the end can be useful, often just having the facilitated conversation can be enough to become unstuck and gain some movement and clarity. Not all conflict is bad - it can also be creative and help find solutions.
NQHR can offer an initial free of charge meeting to explore the potential for mediation and talk through whether this would be the best course of action.