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VWV approach - Client Experience Seminar - London

We are pleased to be hosting a practical and informative half day conference focusing on client experience and marketing.

Join

Cost per Person

Free Entry
8 Oct 2018

2.00pm - 6.00pm

01173145493

Where would we be without clients? They are so central to our activities as law firms the SRA Code of Conduct contains 6 chapters on 'You and Your Client'! Clients might presume a baseline of competence when instructing a solicitor but what will keep them coming back is the relationship they build with them. Our speakers will share their knowledge and experience of how to get this right (and how to fix it when things go wrong!) resulting in rewarding and longstanding client relationships.    

Cost

VWV approach Members FREE

Non-members £50 +VAT(You will be invoiced separately)

We believe attendance at the event will help to demonstrate competence in D3 Applying good business practice.

Speakers & Topics

Mariette Hughes
- Legal Ombudsman - Learning from Complaints: Sorry shouldn’t be the hardest word

What causes people to complain, how to prevent complaints, what does good complaint handling look like, and resolving complaints. 
              
Richard Knight - Insight6 - Is your Client Experience (CX) your key brand differentiator?

The presentation will deliver insight into the 2018 Client Journey Project results (third-year data) and highlight key areas of the client journey that can make the difference for you and your clients. 

Penny Bygrave
- VWV - GDPR Update

GDPR update including handling Data Subject Access Requests

Lara Squires -
Consortium - Marketing strategy or tactics?

Does your firm have a marketing strategy or are you busy doing without any clear objectives. Industry analysts would suggest you spend 10% of your turnover on marketing but this can be a huge waste if the money isnt spent wisely. Do you know all the tactics you can undertake that are free? Come and learn the basics of marketing strategy and why every firm should have one.

 Legal Ombudsman       Insight6 VWV Law Firm logoConsortium

 

 

Timings

1.45pm - Registration
2.00pm - Seminar
5.15pm - Q&A, Drinks and Networking

Who Should Attend?

Sole Practitioners, Senior/Managing Partners, Practice Managers and marketing team members.

We hope you are able to join us.

If you are not a member and are interested in finding out more about VWV approach, please contact Jo Campbell