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What Others Say

What Others Say

Personal Injury Claims - What Clients Say About Us

"Dan Thompson dealt with my claim against my former employers for hearing loss which we finally won a few weeks ago after two years of effort on his part.

From the first time I met with Dan in his office in April 2014 until we finally had a settlement offer Dan was supportive, professional, thorough and knowledgeable. He was always happy to explain everything in layman’s’ terms and ensured I was fully able to make informed decisions. He kept in regular contact by phone, email and letter and at no time did I feel he was acting other than in my interests. He was passionate about any injustices or legal rules that impacted my claim which helped me accept any setbacks that we faced. I would be more than happy to recommend him to anyone setting out to make a personal injury claim."

Client quote on highest rated aspect of service: "Nicola's eternal patience. Thanks for the support."

- Client of Nicola Bickham

"John and Hannah have listened and looked after my claim professionally, personally, and treated me with dignity and respect."

- Mr Jones

"Jan worked tirelessly to get me fair compensation. Excellent service"

- Ms J Wilkinson

"Jan Markland has been wonderful. Not only has she provided exceptional legal advice, but she has also been supportive and caring throughout. I am glad this is over, but I will miss speaking with Jan."

"I could not have asked for a better solicitor than Jan Markland. She kept me informed and gave good advice throughout."

"Jan has been fantastic. I couldn't recommend her more. She has been very supportive in very difficult circumstances. Just fabulous. Thank you."

"Jan provided highly approachable, practical and high calibre advice (and she was very patient too!)."

- Client of Jan Markland

"Many many thanks for your help with this distressing incident. Your professionalism, courtesy, concern and understanding has been much appreciated. Certainly in taking any further stress out of the situation so calmly."

- Personal injury claim client

"A* service very efficient and extremely polite"

- Personal injury claim client

"I couldn't fault any aspect of this service – they did everything that was needed to achieve a successful outcome." 

- Personal injury claim client

"As the injured person I found the customer service kind, considerate and always respectful. This gave me confidence for which I am grateful."

"I thank you very much for your time, professionalism, and patience with me on this matter. You’ve been amazing and it’s turned what was a very traumatic event into something positive"

- Clients of Mandy Yeandle

"Dan Thompson was exceptional. His explanation, delivery and attention was without fault. He helped to sensitively bring to a close a very difficult episode. I would like to personally thank him for his time and care". 

"Nicola was fantastic from the moment I first contacted her. Very professional but friendly and understanding - made a tough case a lot easier."

"I wanted to say a huge thank you for your calm, unflappable professionalism and support during my claim. It was greatly appreciated at a time when things weren't going well.  It was a better outcome  than I could have hoped for, and you were a big part of that!  Once again from my partner and myself , heartfelt thanks."

- Client of Dan Thompson

 What Experts Say About Us

"The specialist Personal Injury claims team at VWV are reliable, professional and sympathetic. They have the technical expertise, but the personal touch. In our experience, they are dedicated to ensuring the best possible results for their clients. With a wide network of specialist medical experts and specialist barristers, they make sure no stone goes unturned. "

- RCN Legal Services Team

Clients note John Webster's "shining qualities – he's a professional of great experience working to the highest standards."

-  Chambers & Partners (Leading legal directory)

Jan Markland is considered "a stand out at Augustines"  and "highly user friendly and sensible".  Also recognised as  "unflappable – she has a great client manner and handles some of the most difficult cases to run."

- Chambers & Partners (Leading legal directory)

"I have been instructed by Augustines for a number of years and have always been impressed by the thoroughness of their approach and preparation. They clearly provide a first class service to those they represent."  

- Toby Kempster, Old Square Chambers

“I have worked closely with the team of personal injury lawyers at Augustines for some 15 years. Every one of them is a high quality lawyer who can be wholly trusted to get the best out of every case.”

- Daniel Bennett, Doughty Street Chambers

"They're very good at getting back to clients quickly and managing their expectations – they're very reliable." 

Chambers & Partners (Leading legal directory)

"The firm is impressive, skilled, empathetic and transparent."

Chambers & Partners (Leading legal directory)


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Meet the Team

Our extensive legal expertise enables our personal injury solicitors to recover millions of pounds in compensation every year, whilst at the same time providing a friendly and approachable service to clients nationally.

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Mandy Yeandle - Personal Injury Claims Solicitor in Bristol - VWV Law Firm
Senior Associate
Dan Thompson - Personal Injury Claims Solicitor in Bristol - VWV Law Firm
Senior Associate

News & Events

VWV Says Thank You to Key Workers
We are delighted to have come together with other Watford businesses to thank the NHS and key workers for their hard work and contribution to the community during the coronavirus pandemic.
27 May 2020
Supporting Our Clients During and Beyond Coronavirus
A message from Simon Heald, VWV's Managing Partner
27 May 2020
VWV Celebrates Two Partner Promotions
Leila Goodarzi and Rebecca Fox have been promoted to partners, bringing our total number of partners to 86.
27 May 2020