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What Others Say

What Others Say

Personal Injury Claims - What Clients Say About Us

"Dan Thompson dealt with my claim against my former employers for hearing loss which we finally won a few weeks ago after two years of effort on his part.

From the first time I met with Dan in his office in April 2014 until we finally had a settlement offer Dan was supportive, professional, thorough and knowledgeable. He was always happy to explain everything in layman’s’ terms and ensured I was fully able to make informed decisions. He kept in regular contact by phone, email and letter and at no time did I feel he was acting other than in my interests. He was passionate about any injustices or legal rules that impacted my claim which helped me accept any setbacks that we faced. I would be more than happy to recommend him to anyone setting out to make a personal injury claim."

Client quote on highest rated aspect of service: "Nicola's eternal patience. Thanks for the support."

- Client of Nicola Bickham

"John and Hannah have listened and looked after my claim professionally, personally, and treated me with dignity and respect."

- Mr Jones

"Jan worked tirelessly to get me fair compensation. Excellent service"

- Ms J Wilkinson

"Jan Markland has been wonderful. Not only has she provided exceptional legal advice, but she has also been supportive and caring throughout. I am glad this is over, but I will miss speaking with Jan."

- Client of Jan Markland

"Many many thanks for your help with this distressing incident. Your professionalism, courtesy, concern and understanding has been much appreciated. Certainly in taking any further stress out of the situation so calmly."

- Personal injury claim client

"A* service very efficient and extremely polite"

- Personal injury claim client

"I couldn't fault any aspect of this service – they did everything that was needed to achieve a successful outcome." 

- Personal injury claim client

"As the injured person I found the customer service kind, considerate and always respectful. This gave me confidence for which I am grateful."

- Client of Mandy Yeandle

"Dan Thompson was exceptional. His explanation, delivery and attention was without fault. He helped to sensitively bring to a close a very difficult episode. I would like to personally thank him for his time and care". 

"I wanted to say a huge thank you for your calm, unflappable professionalism and support during my claim. It was greatly appreciated at a time when things weren't going well.  It was a better outcome  than I could have hoped for, and you were a big part of that!  Once again from my partner and myself , heartfelt thanks."

- Client of Dan Thompson


What Experts Say About Us


"The specialist Personal Injury claims team at VWV are reliable, professional and sympathetic. They have the technical expertise, but the personal touch. In our experience, they are dedicated to ensuring the best possible results for their clients. With a wide network of specialist medical experts and specialist barristers, they make sure no stone goes unturned. "

- RCN Legal Services Team

Clients note John Webster's "shining qualities – he's a professional of great experience working to the highest standards."

-  Chambers & Partners (Leading legal directory)

Jan Markland is considered "a stand out at Augustines"  and "highly user friendly and sensible".  Also recognised as  "unflappable – she has a great client manner and handles some of the most difficult cases to run."

- Chambers & Partners (Leading legal directory)

"I have been instructed by Augustines for a number of years and have always been impressed by the thoroughness of their approach and preparation. They clearly provide a first class service to those they represent."  

- Toby Kempster, Old Square Chambers

“I have worked closely with the team of personal injury lawyers at Augustines for some 15 years. Every one of them is a high quality lawyer who can be wholly trusted to get the best out of every case.”

- Daniel Bennett, Doughty Street Chambers

"They're very good at getting back to clients quickly and managing their expectations – they're very reliable." 

Chambers & Partners (Leading legal directory)

I received an excellent service. You never failed to speak to me if I needed guidance or reassurance regarding my case.

  • Personal Injury client

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Meet the Team

Our extensive legal expertise enables our personal injury solicitors to recover millions of pounds in compensation every year, whilst at the same time providing a friendly and approachable service to clients nationally.

View All
Jan Markland - Partner at VWV
Mandy Yeandle - Augustines Senior Associate at VWV
Senior Associate
Dan Thompson - Personal Injury Claims Solicitor
Senior Associate

News & Events

VWV's 'Partner Pandemonium' to Raise Money for Charity
On 22 February, we will be putting six of our partners through a gruelling set of trials.
16 Feb 2018
VWV's Watford Office Shares the Love with Local Charity
Our Watford office has decided to combine the loveliest of days with some fundraising for its Charity of the Year, Home-Start Watford & Three Rivers.
15 Feb 2018
VWV's Birmingham Office Expands Its Commercial Property Team
Andrew Tubbs has joined our Commercial Property team in Birmingham as a Partner.
14 Feb 2018