IT contracts require a degree of specialist knowledge, both of technology and of industry standards. It is the effective drafting and negotiation of your IT contracts which is key to creating a firm legal basis for a successful relationship between customer and supplier. This is where our lawyer's experience pays dividends and how we can help you.
Usually a lethal cocktail of poorly defined requirements, failure to identify deliverables and align them with an achievable timetable and milestone payments and the absence of any remediation process if things start to go wrong or of targeted remedies which act as a 'carrot' to keep things on track.
Our technology lawyers will make sure that your IT contracts focus on success.
With ten years' experience working alongside the IT team in a global retail company, Sue Malthouse has first-hand experience of making IT contracts 'work', tying payment to clear deliverables, allocating responsibilities and dependencies, clarifying service levels, minimising assumptions and creating payment mechanisms and remedies which incentivise the supplier to deliver on time and within budget.
We have experience of drafting and negotiating software licences, reseller agreements and service level agreements (SLA).
Sue has worked with major technology companies like SAP and Oracle and has a thorough understanding of their commercial licensing model and which terms may be negotiated in favour of the customer. She has also developed licensing terms and reseller agreements for a large number of technology start-up companies, including e-commerce platforms for goods and services and for components-based systems which interface with other proprietorial or publicly available systems, including social media.
We can also help you to negotiate systems support and maintenance contracts which focus on your business requirements and offer clear remedies if the service falls below the required level.
I feel I get very good, sound advice. Sometimes it's against the thing that I want to do but it's the right advice - not many firms will do that.