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Navigating staff based conflict in schools and strategies for effective resolution

on Monday, 16 October 2023.

The modern workplace has witnessed a noticeable increase in employee conflicts in recent years and schools are no exception.

Strained relationships amongst school colleagues can spill over into the classroom and have the potential to impact the learning environment as well as staff wellbeing. Recent reports have highlighted a concerning increase in the need for employee conflict resolution, underscoring the importance of addressing these issues effectively to maintain a positive and productive educational atmosphere. Tense team dynamics are not the only things impacted, with significant financial costs and management time being incurred by schools in dealing with increased conflict.

The nature of the issue in schools

Education has undergone significant changes over recent years, with increasing pressures on all school staff - both teaching and support. Factors including the COVID-19 pandemic, evolving curriculum demands, lack of resource and diverse student needs have contributed to heightened stress levels and interpersonal conflicts within school environments. Tensions may arise from disagreements over industrial action, teaching methods, classroom management, or personal issues, among other things.

The financial costs

The cost of workplace conflict is significant. According to a study by the Chartered Institute of Personnel and Development (CIPD), workplace conflicts cost UK employers an estimated £28.5 billion per year in absence, decreased productivity and potential legal fees. Managing these shortfalls is a significant challenge within schools where budgets are under pressure and recruiting across all roles is difficult. A proactive approach to dealing with conflict issues therefore makes financial sense.

The importance of mitigating conflict

Conflict amongst your school staff can have far-reaching consequences. When unresolved, it can create a toxic work environment and work place stress, leading to decreased job satisfaction and problems with teacher retention. Furthermore, such conflicts can impact the overall educational experience, affecting both staff and students. Addressing any conflict is crucial to maintain a healthy and productive learning atmosphere.

Strategies for effective resolution

To mitigate the increasing need for conflict resolution among school staff, several measures can be taken:

  • Clear Communication Channels: Establish open and clear channels of communication for staff to voice their concerns and seek assistance when conflicts arise. Encouraging open dialogue can help identify issues early on. Staff surveys are a great way to engage with employees, generate ideas and involve staff in action planning.
  • Mediation and Peer Support: Schools can introduce mediation and peer support services where experienced colleagues or external professionals can facilitate discussions between colleagues and support resolution processes.
  • Conflict Prevention: Encourage conflict prevention through team-building exercises and stress reduction programmes to create a positive and collaborative working environment.
  • Policy Updates: Regularly review and update conflict resolution policies to reflect the changing needs and challenges faced by school staff. Ensure that these policies are known and accessible to all staff members.
  • Mental Health Support: Recognise the connection between stress and conflict and provide mental health support for staff members to help them manage the pressures of their roles effectively.
  • Conflict Resolution Training: If conflict has become a particular issue in your school, you could consider running conflict resolution training programmes. These programmes equip staff with the skills and strategies necessary to address conflicts constructively and proactively.

Conclusion

The increase in workplace conflict is a real and pressing issue for all employers to address. The recent rise in the need for conflict resolution highlights the importance of addressing these issues effectively. By understanding the underlying causes, implementing training, ensuring effective communication strategies, and support systems, schools can foster a harmonious environment that benefits both staff and students, ultimately contributing to the success of the school as a whole.


If you would like more help with any of these issues or any other HR concerns, please contact Jo Bradbury in our NQHR team on 07570 372118, or complete the form below.

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