Effective Complaints Handling for Academies and Maintained Schools

With a reported rise in parental complaints and the operational, legal and reputational challenges they can create, effective complaints handling is vital for academies and maintained schools.

The webinar will cover:

• Effective Complaint Policies
• Identifying concerns/complaints and recognising other kinds of communication (e.g. SAR, FoIA, representations about suspensions/exclusions, admission appeals)
• Best practice investigation techniques (including dealing with complex complaints)
• Arranging Complaint Panel Hearings/Complaint Appeal Meetings
• Writing effective outcome letters
• Dealing with persistent/unreasonable complaints
• Managing unacceptable behaviour by parents

Price: Free

Book here >

Who should attend?

This free session is open to those in the academies and maintained schools sector and is relevant to those involved in schools' complaints procedures, including headteachers/principals, senior leaders and other staff who manage and investigate complaints, governors and trustees, and clerks/governance professionals.

Our speakers for this session:

Miriam Carrion Benitez

Catherine Harris