The point at which the Personal Representatives (or 'PRs' - covering both Executors and Administrators) are required to make contact with an HEI beneficiary in respect of its entitlement under a Will is not set out in law.
Some HEI beneficiaries will hear from the PRs soon after the death but others will hear much later (if, for example, there is a delay in the PRs commencing the administration process). Other HEI beneficiaries may never hear from the PRs at all, learning about their entitlement instead from legacy notification companies such as Smee & Ford - who scan thousands of Wills each week (Wills which have become public documents, following probate being granted) in order to be able to alert HEIs to their entitlement - or otherwise from friends or contacts of the deceased.
Allowing for the funeral, the location of the original Will, the determination of the PRs and, potentially, the instruction of solicitors to assist with the administration, it is not uncommon for there to follow a short delay between the date of death and the PRs of a deceased's estate first making contact with HEI beneficiaries. It is however good practice for initial contact to be made as soon as is practicable and possible, in the circumstances.
For those HEI beneficiaries who learn of their entitlement before being formally notified by the PRs, it can be difficult to know what steps to take next.
If the HEI knows the names of the PRs, or the name of the firm acting on behalf of the PRs, it may decide to make initial contact. If the HEI does not know these details, the appropriate next steps to take can be less clear:
These are all common questions we hear from our HEI beneficiaries. The short answer to all of these questions is that there is no 'one size fits all' approach; each matter needs to be considered on the facts and there is often a balancing exercise to be done in order for the HEI to find an approach it feels comfortable with.
Once notified, in whichever manner, it is down to the HEI to decide how to respond. It may be that the PRs' first correspondence with the HEI goes no further than notifying it of the death and of its entitlement in general terms (see below). At that point some HEIs will have their own processes in place to enable them to check their records and ascertain whether the deceased may have been a supporter of the HEI during their lifetime. If the deceased was known to the HEI, it may then ask the PRs to pass on its condolences to the family. The HEI may at that stage, and in the interests of sensitivity, also want to take steps to ensure that no further communication (eg the HEI's annual update) is sent to the spouse/civil partner of the deceased.
At the very outset of an administration, the PRs will not usually be in a position to provide detailed information in respect of the assets and liabilities of the estate. This is often because the process of ascertaining and valuing those assets and liabilities has not yet begun. For that reason, the PRs may only communicate with the HEI beneficiaries in general terms to begin with, notifying them of the death and, if applicable, the firm of solicitors instructed to deal with the administration, as well as the HEI's entitlement under the Will (eg "you have been left a specific legacy of a property" or "you are entitled to a 1/3 share of the residuary estate").
Some PRs will, at that stage, provide the HEI beneficiaries with a copy of the last Will and Codicils if applicable. Others may wait until the Grant of Representation has been issued (at which point the Will becomes a public document) before sending out copies of the Will.
If solicitors have been instructed to assist the PRs with the administration, it is good practice for the PRs to provide HEI beneficiaries with a copy of the solicitor's terms and conditions. The Solicitors Regulation Authority encourages solicitors to provide information on not just their terms, but also their charges, to the residuary beneficiaries of an estate. This is however 'best practice', rather than any sort of legal obligation on the PRs, or professional obligation on their solicitors.
It is not uncommon for PRs to 'go quiet' after making initial contact with HEI beneficiaries at the outset of an administration. This is because there often follows a busy period, during which the PRs are working to identify and value all assets and liabilities in the estate, in order to be able to report the inheritance tax position to HMRC and apply for the Grant of Representation.
The next time the HEI beneficiaries hear from the PRs could be once the Grant of Representation has been obtained. The PRs may however write to the HEI beneficiaries before this, perhaps to update them of any delays in reporting to HMRC, or delays in applying to the Probate Registry, or perhaps even to start encouraging the HEI beneficiary to look ahead to exactly how it would like its entitlement to be transferred to it.
Different types of HEI beneficiaries can expect to receive different levels of information as the administration progresses:
In this article we have focused on the early stages of an estate administration. In our next few articles we will turn our focus to the mid and final stages of an estate administration, drawing on some more of our frequently asked questions and covering topics including: